Support

Help & Support

We're here to help. Reach out and we'll get back to you as soon as possible.

Common topics

How do I track my order?

Open the app → Profile → My Orders. You'll see real-time status and delivery tracking for all your orders.

How do I become a seller?

Download the Pipal app, create an account, and switch to Seller mode from your profile. Setup takes just a few minutes.

How does Flash Delivery work?

Flash Delivery gets your order to you in 15–30 minutes. Available for eligible sellers within your delivery zone.

How do I get a refund?

Contact the seller directly via in-app chat. For unresolved issues, email us at help@pipal.life with your order ID.

How do I reset my password?

Go to the Reset Password page and enter your email. We'll send you a link to set a new password.