Privacy Policy

At Pipal, we take your privacy seriously. This Privacy Policy explains how Pipal Apps Pvt. Ltd. ("Pipal", "we", "our", or "us") collects, uses, and protects your personal information when you use our mobile application and website (the "Service").

1. Information We Collect

We collect the following types of information:

Information You Provide

• —Account details: name, email address, phone number, profile photo
• —Delivery addresses and location information
• —Payment information (processed securely through eSewa, Khalti, or IME Pay — we do not store card details)
• —Product listings, photos, videos, and posts you create
• —Messages sent through the in-app chat

Information Collected Automatically

• —Device information (model, OS version, unique device identifiers)
• —Usage data (pages viewed, products browsed, search queries)
• —Location data (when enabled, for near-me discovery and delivery)
• —Log data and crash reports for improving app stability

2. How We Use Your Information

• —To operate and improve the Pipal platform
• —To personalize your feed and product recommendations
• —To process orders, payments, and deliveries
• —To enable communication between buyers and sellers
• —To send transactional notifications (order updates, delivery status)
• —To detect and prevent fraud, abuse, and security issues
• —To comply with legal obligations under Nepali law

3. How We Share Your Information

We do not sell your personal data. We may share information with:

• —Sellers — your delivery address and contact info, to fulfill your orders
• —Payment processors — eSewa, Khalti, IME Pay, for transaction processing
• —Delivery partners — for Flash and Standard delivery fulfillment
• —Service providers — analytics, cloud storage, and infrastructure providers who process data on our behalf under strict confidentiality
• —Legal authorities — when required by Nepali law or valid legal process

4. Data Storage & Security

Your data is stored securely using Supabase (PostgreSQL) with encryption at rest and in transit. We use industry-standard security measures including SSL/TLS encryption and access controls. While we strive to protect your data, no system is 100% secure — please use a strong, unique password for your account.

5. Location Data

We collect location data only when you enable it. Location is used to show you nearby sellers, enable Flash Delivery, and improve near-me search results. You can disable location access at any time in your device settings. Disabling location may limit certain features.

6. Push Notifications

We may send you push notifications for order updates, promotions, and activity on your posts. You can manage notification preferences in the app settings or your device's notification settings at any time.

7. Your Rights

You have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate data
• —Request deletion of your account and associated data
• —Withdraw consent for marketing communications at any time

To exercise these rights, contact us at help@pipalapps.com.

8. Children's Privacy

Pipal is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Pipal may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via in-app notification or email. Continued use of the Service after changes constitutes acceptance.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out: